Refund policy

Return & Refund Policy

The Defib Group

1. Overview

At The Defib Group, we are committed to providing high-quality defibrillators and medical equipment. If you are not fully satisfied with your purchase, we’re here to help.

2. Returns

You have 14 days from the date of delivery to request a return.

To be eligible for a return:

  • The item must be unused and in its original condition

  • The item must be returned in its original packaging

  • Proof of purchase (receipt or order confirmation) is required

Due to the nature of medical equipment, we cannot accept returns on items that have been used, activated, or tampered with, unless faulty.

3. Non-Returnable Items

The following items cannot be returned:

  • Used defibrillators

  • Opened electrode pads or batteries

  • Special order or customised products

  • Clearance or sale items (unless faulty)

4. Faulty or Damaged Goods

If your item arrives damaged or develops a fault:

  • Contact us within 48 hours of delivery 

We will offer:

  • A replacement or a full refund depending on the situation

5. Refunds

Once we receive and inspect your return, we will notify you of the outcome.

If approved:

  • Refunds will be processed to your original payment method

  • Please allow 5–10 business days for the refund to appear

Shipping costs are non-refundable, unless the item is faulty or incorrect.

6. Return Shipping

Customers are responsible for return shipping costs unless:

  • The item is faulty

  • The wrong item was supplied

We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items.

7. How to Start a Return

To initiate a return, please contact us at:
📧 Shaun@thedefibgroup.com

Include:

  • Your order number

  • Reason for return

  • Photos (if applicable)

8. Contact Us

If you have any questions about our Return & Refund Policy, please contact us:
📧 Shaun@thedefibgroup.com

This policy complies with applicable consumer protection laws and does not affect your statutory rights.